Terms of service

1. Who these terms are with

These terms apply to work carried out by Mr Leak of 14 Russell Square, Brighton, BN1 2EE. Booking a visit means you accept them.

2. What we are engaged to do

Unless we have agreed something different in writing, we are engaged to investigate the cause of an escape of water or of damp at the address you give us, using non-invasive methods first, and to report what we find. Any repair is a separate matter, agreed on site or quoted before it starts.

Detection is skilled work but it is not a guarantee of outcome. Some leaks are intermittent, some are inaccessible, and occasionally a survey narrows the possibilities without isolating a single point. In that case we will tell you plainly what has been ruled out and what we would do next; the time spent is still chargeable.

3. Charges

• Each job is priced individually. We give you a quote for the job before you book, and that is the price for the work quoted.
• If you ask us to do more than was quoted, or the job turns out to need more, we will agree the extra with you before doing it, and it is added to your bill.
• Congestion Charge, ULEZ and paid parking are passed on at cost where they apply, and we will tell you before booking if they do.
• The price agreed for a repair includes the materials.

4. Payment

When you accept our quote, we send you a secure link to book. The quoted amount is reserved (pre-authorised) on your card when you book, and nothing is taken until the job is complete. If the reservation runs out before your appointment, we may reserve the amount again shortly before it.

When the job is complete, we take the quoted amount and any extra work agreed on site from the same card, and email you the invoice. If the card cannot be charged, you pay there and then by another method, such as a payment link on your phone.

Where we have agreed account terms with you in writing, payment is due as set out in that agreement. Where an insurer is expected to reimburse you, our contract is still with you and payment remains due whether or not the claim has settled.

5. Access and site conditions

You are responsible for providing safe access to the property and for telling us about anything that affects it, including asbestos, structural defects and the position of buried services where these are known. Someone over 18 must be present, or you must arrange key holder access in advance. If we cannot gain access at the agreed time we may charge for the visit.

6. Access openings and making good

Finding and reaching a leak sometimes requires an opening to be made. We will always keep it as small as the job allows, and we will explain what is needed before we do it. We make openings good to a sound and safe standard; full decorative reinstatement, such as re-screeding, re-tiling or redecoration, is a separate quoted item and is normally recoverable under trace and access cover.

7. If something is not right

We carry out our work with reasonable care and skill. If you think a repair we carried out has not been done properly, tell us as soon as you can and we will look at it. Where our workmanship is at fault, we will put it right. This covers our own work, not unrelated failures elsewhere in the system, defects that were already there, or damage caused by others after we leave. Nothing in these terms affects your legal rights as a consumer.

8. Liability

We hold public liability insurance and we are responsible for loss or damage we cause by failing to use reasonable care and skill. We are not liable for damage that had already occurred before we attended, for the ongoing consequences of a leak we were not engaged to find, or for indirect or consequential loss such as loss of rent or business interruption. Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else which cannot lawfully be limited.

9. Reports

Reports are prepared for you and for the insurer or adjuster handling your claim. They record our findings at the date of inspection and should not be relied on by third parties for other purposes without our written agreement.

10. Cancellation

If you are a consumer you normally have 14 days to cancel a contract made away from our premises. Where you ask us to attend inside that period, as most people needing a leak found do, you agree that we may begin work straight away and that you will pay for work already done if you then cancel.

You can cancel or move your appointment free of charge more than 14 days before it. If you cancel within 14 days of the appointment, a cancellation charge of £130 applies, taken from the amount reserved on your card.

11. Complaints

If something has gone wrong, tell us. Email [email protected] or call 01273 936 030. We aim to acknowledge a complaint within two working days and to resolve it within fourteen.

12. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.